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ISO 9001 Certificate Renewal.

Stell recently passed the tri-annual ISO 9001:2008 certificate renewal process with flying colours. A recently re-written quality manual and a revised internal audit system contributed to this success. The external assessor commented "The system's effectiveness can be seen by the improving trend in customer complaints and the improving trend in delivery performance".

Customer Satisfaction Survey: 'Stell exceeds expectations'

This year the Customer Satisfaction Survey again returned a very positive response. Customers were asked to score Stell from 1-5 (where 1 is poor and 5 is excellent) on a range of areas such as quality, lead time, admin support, customer service etc. Overall, half of the customers returned a survey form and of these 91% of the responses rated Stell as "Good" or "Excellent".

Stell also received some very generous comments from customers such as:

"Good overall service. Delivery drivers are always pleasant and helpful."

"Fantastic service. Stell are great to deal with."

"Great communication by phone and electronically - very reliable. By far the best core supplier we have dealt with."